Terms and Conditions
"Access Fee" means monthly subscription fee (excluding any taxes and duties) payable by Client in accordance with the Fee Schedule.
"Confidential Information" includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorized disclosure by the other party.
"Data" means any data inputted by Client or with Client’s authority into System.
"Fee Schedule" means information about commissioning, subscription, and additional charges.
"Intellectual Property Right" means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
"Service" means SaaS via the Website.
"Website" means the Internet site at the domain or subdomain operated and provided by Dubai Visa Software to the Client.
"User" means any person or entity, that uses the Service with the authorization of the Subscriber from time to time.
"Subscriber" means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.
"You" and “Client” means the Subscriber, and where the context permits, an Invited User. "Your" and “Yourself” has a corresponding meaning.
"Terms" means clauses laid out in this Agreement.
Dubai Visa Software grants You the right to access and use the Service via the Website with the particular user roles available to You according to Your subscription type. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Users, or any other applicable laws:
2.1. The Subscriber determines the User and what level of user role access to the relevant organization and Service that User has;
2.2. The Subscriber is responsible for all Users’ use of the Service;
2.3. The Subscriber controls each User’s level of access to the relevant organization and Service at all times and can revoke or change the User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be the User or shall have that different level of access, as the case may be;
2.4. If there is any dispute between a Subscriber and User regarding access to any organization or Service, the Subscriber shall decide what access or level of access to the relevant Data or Service that User shall have, if any.
3.1. Payment obligations: An invoice for the Access Fee will be issued each month in accordance with the details set out in the Fee Schedule. Dubai Visa Software will continue invoicing You in accordance with the Fee Schedule until this Agreement is terminated in accordance with clause 8.
All Dubai Visa Software invoices will be sent to You according to the details provided by You. Payment of all amounts specified in an invoice must be paid in accordance with the Fee Schedule. You are responsible for payment of all taxes and duties in addition to the Access Fee.
3.2. Preferential pricing or discounts: You may from time to time be offered preferential pricing or discounts for the Access Fees as a result of the number of organizations that You have added to the Service or that have been added with Your authority or as a result of Your use of the Service.
3.3. General obligations: You must only use the Service and Website for Your own lawful internal business purposes, in accordance with this Agreement and any notice sent by Dubai Visa Software or condition posted on the Website. You may use the Service and Website on behalf of others or in order to provide services to others but if You do so you must ensure that You are authorized to do so and that all persons for whom or to whom services are provided comply with and accept all terms of this Agreement that apply to You.
3.4. Access conditions:
3.4.1 You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. You must immediately notify Dubai Visa Software of any unauthorized use of Your passwords or any other breach of security and Dubai Visa Software will take all actions that Dubai Visa Software reasonably deems necessary to maintain or enhance the security of Dubai Visa Software’ computing systems and networks and Your access to the Services.
3.4.2 As a condition of these Terms, when accessing and using the Services, You must:
22.214.171.124 not attempt to undermine the security or integrity of Dubai Visa Software’ computing systems or networks or, where the Services are hosted by a third party, that third party's computing systems and networks;
126.96.36.199 not use, or misuse, the Services in any way which may impair the functionality of the Services or Website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or Website;
188.8.131.52 not attempt to gain unauthorized access to any materials other than those to which You have been given express permission to access or to the computer system on which the Services are hosted;
184.108.40.206 not transmit, or input into the Website, any: files that may damage any other person's computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and
220.127.116.11 not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use for normal operation.
3.5. Usage Limitations: Use of the Service may be subject to limitations, including but not limited to monthly transaction volumes, disk space consumption, database size, and the number of Users You are permitted. All such limitations will be communicated to You also written down in this Agreement.
3.6. Communication Conditions: As a condition of these Terms, if You use any communication tools available through the Website (such as any forum, chat room or message center), You agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to): offers of goods or services for sale, unsolicited commercial e-mail, files that may damage any other person's computing devices or software, content that may be offensive to any other users of the Services or the Website, or material in violation of any law (including material that is protected by copyright or trade secrets which You do not have the right to use).
When You make any communication on the Website, You represent that You are permitted to make such communication. Dubai Visa Software is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Services. As with any other web-based forum, You must exercise caution when using the communication tools available on the Website. However, Dubai Visa Software does reserve the right to remove any communication at any time in its sole discretion.
3.7. Indemnity: You indemnify Dubai Visa Software against: all claims, costs, damage, and loss arising from Your breach of any of these Terms or any obligation You may have to Dubai Visa Software, including (but not limited to) any costs relating to the recovery of any Access Fees that are due but have not been paid by You.
4.1. Confidentiality: Unless the relevant party has the prior written consent of the other or unless required to do so by law:
4.1.1. Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms.
4.1.2. Each party's obligations under this clause will survive termination of these Terms.
4.1.3. The provisions of clauses 4.1.1 and 4.1.2 shall not apply to any information which:
18.104.22.168. is or becomes public knowledge other than by a breach of this clause;
22.214.171.124. is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
126.96.36.199. is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or
188.8.131.52. is independently developed without access to the Confidential Information.
4.2. Privacy: Dubai Visa Software respects the privacy of Client’s data and will not use it for any purpose whatsoever.
5.1. General: Title to, and all Intellectual Property Rights in the Services, the Website and any documentation relating to the Services remain the property of Dubai Visa Software (or its licensors).
5.2. Ownership of Data: Title to, and all Intellectual Property Rights in, the Data remain Your property. However, Your access to the Data is contingent on full payment of the Dubai Visa Software Access Fee when due. You grant Dubai Visa Software a license to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You.
5.3. Backup of Data: You must maintain copies of all Data inputted into the Service. Dubai Visa Software adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Dubai Visa Software expressly excludes liability for any loss of Data no matter how caused.
5.4. Third-party applications and your Data. If You enable third-party applications for use in conjunction with the Services, You acknowledge that Dubai Visa Software may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Services. Dubai Visa Software shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.
6.1. Authority: You warrant that where You have registered to use the Service on behalf of another person, You have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service You bind the person on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms.
6.2. Acknowledgement: You acknowledge that:
6.2.1. You are authorized to use the Services and the Website and to access the information and Data that You input into the Website, including any information or Data input into the Website by any person you have authorized to use the Service. You are also authorized to access the processed information and Data that is made available to You through Your use of the Website and the Services (whether that information and Data is Your own or that of anyone else).
6.2.2. Dubai Visa Software has no responsibility to any person other than You and nothing in this Agreement confers, or purports to confer, a benefit on any person other than You. If You use the Services or access the Website on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that:
184.108.40.206. You are responsible for ensuring that You have the right to do so;
220.127.116.11. You are responsible for authorizing any person who is given access to information or Data, and you agree that Dubai Visa Software has no obligation to provide any person access to such information or Data without Your authorization and may refer any requests for information to You to address; and
18.104.22.168. You will indemnify Dubai Visa Software against any claims or loss relating to:
22.214.171.124.1. Dubai Visa Software’ refusal to provide any person access to Your information or Data in accordance with these Terms
126.96.36.199.2. Dubai Visa Software’ making available information or Data to any person with Your authorization.
6.2.3. The provision of, access to, and use of, the Services is on an "as is " basis and at Your own risk.
6.2.4. Dubai Visa Software does not warrant that the use of the Service will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. Dubai Visa Software is not in any way responsible for any such interference or prevention of Your access or use of the Services.
6.2.5. It is Your sole responsibility to determine that the Services meet the needs of Your business and are suitable for the purposes for which they are used.
6.2.6. You remain solely responsible for complying with all applicable accounting, tax and other laws. It is Your responsibility to check that storage of and access to your Data via the Software and the Website complies with laws applicable to you (including any laws requiring you to retain records).
6.3. No warranties: Dubai Visa Software gives no warranty that the Services will meet Your requirements or that it will be suitable for any particular purpose.
7.1. To the maximum extent permitted by law, Dubai Visa Software excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service or Website.
7.2. If You suffer loss or damage as a result of Dubai Visa Software’ negligence or failure to comply with these Terms, any claim by You against Dubai Visa Software arising from Dubai Visa Software’ negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Access Fees paid by You in the previous three months.
7.3. If You are not satisfied with the Service, Your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8.
8.1. No-fault termination: These Terms will continue for the period covered by the Access Fee paid or payable under clause 3.1. At the end of each billing period these Terms will automatically continue for another period of the same duration as that period, provided You continue to pay the prescribed Access Fee in accordance with the Fee Schedule, unless either party terminates these Terms by giving at least one month’s advance written notice. If You elect to terminate these Terms by providing one-month advance written notice, You shall be liable to pay all relevant Access Fees up to the end of the last billing period.
8.2.1. breach any of these Terms and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied;
8.2.2. breach any of these Terms and the breach is not capable of being remedied (which includes (without limitation) any breach of clause 3.4 or any payment of Access Fees that are not paid in full in accordance with the requirements set out in the Fee Schedule); or
8.2.3. You or Your business become insolvent or Your business goes into liquidation or has a receiver or manager appointed of any of its assets or if You become insolvent, or make any arrangement with Your creditors, or become subject to any similar insolvency event in any jurisdiction,
Then: Dubai Visa Software may take any or all of the following actions, at its sole discretion:
8.2.4. Terminate this Agreement and Your use of the Services and the Website;
8.2.5. Suspend for any definite or indefinite period of time, Your use of the Services and the Website;
8.2.6. Suspend or terminate access to all or any Data.
8.2.7. Take any of the actions in sub-clauses this clause in respect to any or all other persons whom You have authorized to have access to Your information or Data.
For the avoidance of doubt, if payment of any invoice for Access Fees due is not made in accordance with the requirements set out in the Fee Schedule, Dubai Visa Software may: suspend or terminate Your use of the Service, the authority for all or any of Your Organizations to use the Service, or Your rights of access to all or any Data.
8.3. Accrued Rights: Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement You will:
8.3.1. remain liable for any accrued charges and amounts which become due for payment before or after termination; and
8.3.2. immediately cease to use the Services and the Website.
8.4. Expiry or termination: Clauses 3.1,3.7,4,5,6,7,8, and 10 survive the expiry or termination of these Terms.
9.1. Technical Problems: In case of technical problems, You must make all reasonable efforts to investigate and diagnose problems Yourself before contacting Dubai Visa Software. If You still need technical help, then contact Dubai Visa Software on the phone or email provided on its website.
9.2. Service Availability: Whilst Dubai Visa Software intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Services or Website may be unavailable to permit maintenance or other development activity to take place.
If for any reason Dubai Visa Software has to interrupt the Services for longer periods than Dubai Visa Software would normally expect, Dubai Visa Software will use reasonable endeavors to publish in advance details of such activity on the Website.
10.1. Supersede: These Terms supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and Dubai Visa Software relating to the Services and the other matters dealt with in these Terms.
10.2. Waiver: If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.
10.3. Delays: Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.
10.4. No Assignment: You may not assign or transfer any rights to any other person without Dubai Visa Software’ prior written consent.
10.5. Dispute Resolution: In case a dispute arises that cannot be solved amicably between the Client and Dubai Visa Software, then an arbitration processes, that is the most relevant and convenient for both parties, will be initiated with mutual consent.
10.6. Severability: If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be continue to be binding on the parties.
10.7. Notices: Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been served on transmission. Notices to Dubai Visa Software must be sent to the email address mentioned on Dubai Visa Software’ website or to any other email address notified by email to You by Dubai Visa Software. Notices to You will be sent to the email address which You provide when setting up Your access to the Service.
10.8. Rights of Third Parties: A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.